MyHouseCleaner (“we”, “our”, or “the platform”) respects your privacy and is committed to protecting the personal data of users of our website and app. This policy describes how we collect, use, store, and protect your information.
1. Data we collect
We may collect:
- Account data: name, email, phone number, address, and profile information (for both clients and professional cleaners).
- Usage data: how you use the website and app (actions, times, preferences).
- Location data: to connect clients with cleaners nearby and improve the service.
- Payment data: information needed to process payments (may be handled by payment processors).
- Communications: content of messages between clients and cleaners when using the platform.
2. How we use your data
We use the data to:
- Provide and improve our services (scheduling, matching, payments).
- Communicate with you about your account, bookings, and service updates.
- Share necessary information between clients and cleaners to complete the service (e.g. name, contact, service address).
- Comply with legal and regulatory obligations.
- Ensure security and prevent fraud and abuse.
3. Data sharing
Your data may be shared:
- Between clients and cleaners as needed to schedule and perform the cleaning.
- With service providers (hosting, email, payment processing) that act on our behalf, under confidentiality commitments.
- With authorities when required by law or to protect rights and safety.
We do not sell your personal data to third parties for marketing.
4. Cookies and similar technologies
The website and app may use cookies and similar technologies for operation, usage analysis, and preferences. You can set your browser to limit or block cookies; note that this may affect some features.
5. Security and retention
We take technical and organizational measures to protect your data from unauthorized access, loss, or alteration. We retain data for as long as needed to provide the service, meet legal obligations, and resolve disputes.
6. Your rights
Under applicable law, you may:
- Access and request a copy of your data.
- Request correction of incorrect or outdated data.
- Request deletion of your data, subject to legal or contractual obligations.
- Withdraw consent or object to certain processing.
To exercise these rights or ask questions about this policy, contact us using the details below.
7. Changes
We may update this policy from time to time. Material changes will be communicated by email or by notice on the website/app. Continued use after changes constitutes acceptance of the new version.
8. Contact
For privacy questions or about this policy:
MyHouseCleaner
Contact us via the MyHouseCleaner website or the panel at admin.housecleaner.com.br.